Help center
Pick the situation that matches yours — we’ll route you to the fastest path to a fix.
Pickup in the next 2 hours and something is wrong?
Call dispatch directly: +30 210 123 4567 — staffed 24/7.
Common situations
I need to change my pickup time or date
Reply to your booking confirmation email or use the dashboard. Free changes more than 24 h before pickup; small fee inside that window. See modifications.
My driver hasn't arrived
Wait at the agreed pickup point. Most drivers are within 5 minutes of scheduled time. If you can't see them after 15 minutes, call the driver number on your confirmation, then dispatch on +30 210 123 4567.
My flight is delayed
Don't do anything — we track inbound flights automatically and the driver will adjust. 60-minute free wait window after landing is included.
I need to cancel a booking
Reply to your confirmation email with "cancel". Refund depends on timing — see the cancellation policy. Free cancellation in qualifying force-majeure cases.
I left something in the car
Email [email protected] within 7 days with your booking reference and a description. Returns to Greek addresses are free.
I want a refund or have a complaint
Email [email protected] with booking reference and description. Acknowledged within 2 business days, resolved within 14.
I need an invoice or receipt
A VAT-inclusive PDF receipt is emailed automatically at booking confirmation. For a re-issue or extra fields (company name, VAT number), email [email protected].
I'm a driver and need help with my account
Use the driver portal inbox or email [email protected]. Onboarding queries: [email protected].
Contact channels at a glance
| Channel | Best for | Hours | Reply target |
|---|---|---|---|
| +30 210 123 4567 | Active bookings, urgent issues | 24/7 | Under 60s |
| [email protected] | General enquiries, pre-booking questions | Mon–Sun 09:00–21:00 | Under 4h business |
| [email protected] | Refunds & service quality | Mon–Fri 09:00–18:00 | 2 business days ack, 14 to resolve |
| [email protected] | Invoices, receipts, VAT | Mon–Fri 09:00–17:00 | 1 business day |
| [email protected] | Lost property recovery | Mon–Fri 09:00–17:00 | 1 business day |
| [email protected] | GDPR, data requests | Mon–Fri 09:00–17:00 | 30 days statutory |
Looking for something else?
Read the FAQ for general questions, the Booking Terms for contract details, or send a free-form note via the contact form.