Luxi

Privacy Policy

Last updated: January 2025

1. Introduction

Luxi ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

2. Information We Collect

Information You Provide

  • Account Information: Name, email, phone number, password
  • Booking Information: Pickup/destination details, dates, passenger count
  • Driver Information: Professional credentials, vehicle details, coverage areas
  • Communications: Messages between users and drivers, support inquiries

Automatically Collected Information

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data (pages visited, features used)
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Match travelers with drivers
  • Process bookings and communications
  • Verify driver credentials
  • Send service-related notifications
  • Analyze usage and improve our platform
  • Comply with legal obligations

4. Information Sharing

We share your information with:

  • Drivers/Travelers: To facilitate bookings (contact details, trip information)
  • Service Providers: Third parties who help operate our platform (hosting, email)
  • Legal Authorities: When required by law or to protect rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Under GDPR and applicable laws, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@luxi.gr.

8. Cookies

We use cookies and similar technologies to improve your experience, remember preferences, and analyze platform usage. You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children.

11. International Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the platform or by email.

13. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@luxi.gr.